Feature Article

The human side of managing mergers

Reading Time: 3 minutes

A common reason for M&A (mergers and acquisitions) failure is downplaying the people element. During due diligence, planning focuses on how to realise strategic and financial benefits such as access to new markets, distribution synergies and economies of scale. It’s often assumed the human side will take care of itself once the integrated entity is operational. Yet 3 out of 10 mergers fail for cultural reasons.

Human capital analytics

Reading Time: 2 minutes

A successful leader brings clarity and focus to complex topics; makes sure the right systems, strategies and people are in place; and positions their business to seize new opportunities. The relatively new discipline of human capital analytics supports these goals by distilling critical workforce insights, yet most of Australia’s CEOs are ignoring it.

Creative employee training leads to business improvements

Reading Time: 2 minutes

Traditional learning is historically driven out of programs and training sessions. This type of learning is a structured intervention that aims to change and improve specific areas of employee productivity. However, not everything needs to be a training course or a 70-20-10. Employee training and learning needs to be creative.

Customer centricity: lessons from top organisations

Reading Time: 3 minutes

Customers are your primary stakeholders. You need to understand how to live in their world in order to offer solutions that meet their needs. If you are not creating the biggest impact for your customers, then you are limiting yourself and your company’s potential. In order to develop your employees’ understanding of customer centricity, customer-centred coaching is necessary.

Traditional corporate learning is ready to be turned on its head

Reading Time: 3 minutes

Traditional corporate learning doesn’t leave much to the imagination, and existing learning methods often fail to truly shift an employee’s way of thinking. It is necessary for companies to get creative, collaborative, and turn learning on its head.

Joining the company culture club

Reading Time: 5 minutes

A great leader builds a company culture that engages both hearts and minds. As CEO, you are responsible for your company’s culture as well as its strategy and performance. High performance enterprises get all three right.

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