Feature Article

The three-in-one CEO

Reading Time: 2 minutes

For decades, academics and business commentators have debated the differences between administrators, managers, and leaders, almost to the point of considering them to be different approaches. Interest in the topic has increased in line with the growing size and complexity of organisations, and the global discussion continues today. In my view, this needs to be a discussion of balance.

Reinventing HR

Reading Time: 2 minutes

Historically, HR has struggled to demonstrate value to the C-suite, but today its ability to add value should be clear. It would be a rare CEO who does not regard people as a major asset or understand how their acquisition, development, and retention are strategically important. Effective talent management is so essential that eight out of ten CEOs say it is the key to competitive success.

Building an agile organisation

Reading Time: 3 minutes

The need for organisations to respond to a dynamic marketplace is nothing new — there is always a legal, regulatory, financial, or competitive challenge to deal with. The difference today is the depth and frequency of the changes.

4 steps to create a customer-centric culture in your organisation

Reading Time: 3 minutes

In today’s competitive environment, customer centricity is not aspirational — it’s essential. Achieving a genuinely customer centred business is not easy, but with the right program, tools and support, any organisation can get there.

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