Feature Article

The psychology of decisions

Reading Time: 5 mins

However strong your other leadership attributes, if your judgment is poor, you will never be successful. Your decisions, and their impact, will shape your legacy.

Leadership theories unmasked

Reading Time: 5 minutes

There are no magic bullets when it comes to leadership development. While it is important to consider new literature, ideas and debate; we shouldn’t be so diverted by the latest leadership theory that we lose sight of the fundamentals of what is important to shape a good leader.

Aligning employee experience with customer experience

Reading Time: 5 minutes

Every touchpoint in the customer experience shapes customer sentiment. With employees as a crucial touchpoint, having a workforce of brand ambassadors that delivers a consistently differentiated customer experience has never been more vital.

Want innovative teams? Develop inclusive leaders

Reading Time: 4 minutes

Since I last wrote about building an inclusive culture that drives innovation, I’ve frequently been asked about how leaders can contribute. One thing is for sure, without leaders’ buy-in, inclusiveness will never be truly embedded.

Culture transformation: the leader’s role in shaping culture

Reading Time: 5 minutes

CEOs are essential for culture transformation, but not in the way you might think. With culture at the top of the agenda for many organisations, it’s important to understand what culture is, the role top leaders play and the best way to activate change.

5 ways to be an inclusive leader and build an inclusive culture

Reading Time: 5 minutes

To perform at their best, employees need to feel they belong. The concept of diversity and inclusion (D&I) has been around since the 60s and it’s excellent to see how it has matured. Some organisations are extending diversity beyond gender and culture into ways of thinking, risk profiles and leadership styles.

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