Feature Article

Interview with Chip Heath

Reading Time: 5 minutes

Maximus has been collaborating with Chip Heath for some years. Recently, we took the opportunity to discuss how his latest organisational psychology principles are turning customer-satisfaction ratings from “average” to “advocate”.

Time to rethink traditional learning and development

Reading Time: 8 minutes

As anyone who signs off on corporate learning and development budgets knows, it’s a considerable investment — and big business. Future-focused organisations know it’s time to rethink traditional learning and development — but how?

Australia’s leadership development crisis: Part 1 — Innovation

Reading Time: 5 minutes

It’s time for Australian companies to take a more disruptive approach to developing new-economy leaders. The first in this 3-part series highlights the need for more innovation.

Leading to grow partnering and collaboration

Reading Time: 6 minutes

As you get to the top layers of an organisation, you need to be much less boundary driven and more open, but few leaders have been trained for that transition. This thought piece discusses how leaders can look outside their organisations for growth opportunities through partnering and collaboration.

Aligning employee experience with customer experience

Reading Time: 5 minutes

Every touchpoint in the customer experience shapes customer sentiment. With employees as a crucial touchpoint, having a workforce of brand ambassadors that delivers a consistently differentiated customer experience has never been more vital.

Culture transformation: the leader’s role in shaping culture

Reading Time: 5 minutes

CEOs are essential for culture transformation, but not in the way you might think. With culture at the top of the agenda for many organisations, it’s important to understand what culture is, the role top leaders play and the best way to activate change.

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