Leadership Case Study: Insurance Industry
A large insurance organisation came to Maximus when they needed a well-defined leadership framework to support the business in moving into its next evolution.
To focus on the development needs of the organisation’s current leaders and provide them with the appropriate tools to prepare them for future business and leadership challenges. To foster high-performance attributes including:
- Enhanced communication skills
- Innovative thought capability
- Lateral thinking patterns
- A focus on business impact and customer service
- The ability to cultivate a team approach to solutions
- Conflict management skills
The Maximus Solution
Maximus staged a three-month intervention consisting of a blend of learning activities, including a six-day program, diagnostic workshops, readings, role plays, and coaching; to equip participants with the knowledge, skills, and behaviours required for high performance.
Each participant was allocated an individual coach who supported them in defining and achieving a development plan.
Outcomes to Date
After the success of the initial middle-management leadership program, the organisation approached Maximus to design and create a solution for the senior leaders within the business. Since the inception of this particular program, the Hewitt Engagement Score for “Immediate Manager Satisfaction" has increased by 10%.
Maximus International has now successfully delivered Leadership Development Programs to this organisation for approximately 900 participants within the Asia Pacific Region.
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|Participants and managers report that post program the participants allocate more time towards productive leadership activities. The majority of participants now spend 50 – 70% of their time on leadership activities, as opposed to 10 – 30% of their time prior to attending the leadership program. || |