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Centre of BusinessCentre of business

Contact Centre worksHave a dedicated service which can expand and collapse when you need it to...

We found a need in the market place which allows people to have a dedicated service that is established once and they can leave it there. It´s maintained all the time and can be expanded and collapsed when required. . . and it´s low cost . . . so you´re not being overcharged every month.

The reasons for contacting businesses change. Focus shifts from marketing campaign response to lead generation to sales to retention to customer support.

Because of this, the methods and frequency of business communication change as well.

Phone and email communication is an absolute necessity at any time. Get it right the first time impression with trust and acceptance from your existing and potential customers.

We tailor your contact centre needs to fulfil your different requirements at a given time

SolutionsSolutions we can offer

Dedicated Contact CentreThrough the establishment of a dedicated contact centre you can improve the level of communication to your target market, identify opportunities quickly by following up direct marketing campaigns, and assist their business development team with data cleaning and pre sales activities.
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Our Technology SolutionsOur Technology Solution

Contact Centre SolutionsAdvanced contact centre technology solutions Maximus has developed a suite of web based on-demand solutions to support our contact centre. The benefits from complete CTI integration extend well outside our centre providing you with, increase self-service options and lower investment costs.
Maximus has invested in the development of a variety of technologies to increase the performance levels of your outsourced solution. These technologies cover the following areas:
Multiple Contact ChannelsMultiple contact channels; phone, fax, web, email and mobile
CTI Computer telephony integration (CTI)
Digital Call Recording Support Digital call recording support quality assurance and staff development
integrated CRMIntegrated CRM, WMS and Campaign management systems
ReportingDynamic reporting and web based dash boards
All of our client interfaces and reporting systems are live and delivered via the web.

OutsourcingInstead of Business Process outsourcing...

Bussiness Function Outsourcing We offer you business function outsourcing...

CRM and Call Centre solutions combined

Integrate into your current structure

Live web reporting Fast and Flexible

Good customer service

Customer service definition

Customer service skills

Improve customer service

Customer service tips

Customer service meaning

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