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Call Centre Tool BoxCall Centre Tool Box

We provide range of call centre toolsWe provide range of call centre tools for entry level call centres. Have you thought of the resources you need for your operation. It´s the simple things that can affect productivity and profitability of your call centre. View our Call Centre Tool Box.

Call Centre Campaign PlannerCall Centre Campaign planner

Roster & Staff Planner
Call Centre Job Checklist
Basic Spreadsheet & Reports
Staff Management Forms
Scripting tips

Call Centre Web CalculatorWeb calculator for Call Centre numbers

Let us work out the campaign numbers for you

1Productivity Reporting

SLA - Service Level Agreement
KPI - Key Performance Indicator
Call Breakdown reports
ASA, AHT, Abandon
Agent based reports
Team based reports

Inbound Tool Box Inbound Tool Box

Inbound Call Flow Diagrams
Centre Check List & Planning Forms
Basic Reports and Roster Tools
General tips

Outbound Tool BoxOutbound Tool Box

Outbound Call Flow Diagrams
Centre Check List & Planning Forms
Basic Reports and Roster Tools
General tips

Reporting Tools

Call Centre Reporting is easyMaximus has developed a range of operations focused tools for entry level call centres



Here you will find a complete set of reporting tools and explanations on why and how to use them. If you are starting out as a Team Leader or maybe it´s the first time you have been responsible for the overall running and performance of a call centre. This is a great place to start.
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Call Centre DocumentsCall Centre Documents

ReportingLike the reporting tools we have also developed the basic set of documents you are going to need
From induction to Quality Assurance and post employment interview, information needs to be captured and recorded. Working as a complement to our reporting tools this sections covers off the base set of operational documents to support your call centre.

Maximus Call Centre GlossaryMaximus Call Centre Glossary

Browse the A-Z of call centre terminolgy internationally recognised

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Call Centre Glossary View full call centre glossary

KPI and RostersKPI + Rosters

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