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Call Centre Outsourcing SolutionsCall Centre Outsourcing Solutions

Call Centre SolutionsMaximus can offer a complete suite of call centre solutions to meet your company´s specific needs. From technical support to inbound sales, our highly skilled agents can meet a number of different customer service requirements. Another important aspect to consider is the call centre you outsource to needs to be transparent to your customers at all times. Our focus in training is based around your products and services, your brand, your company culture, and other crucial facets of your company´s individuality, you can be sure that when you're outsourcing with Maximus, your customers will be talking with you.
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Key FunctionsDo you currently perform these key functions?

Consolidation
Consolidate and maintain existing high value customer data into a central point
Direct Marketing
Support direct marketing initiatives through telemarketing campaigns
Data Enrichment
Clean and enrich data for use in future marketing activities
With our collaborative approach, Maximus can help you achieve your goals by working with you to solve the critical challenges. Whatever your business drivers, we give you all the available options so that you can make an informed decision. Ensuring the most appropriate strategy is selected to suit your business needs.

Areas of OutsourcingAreas to look at Outsourcing:

pont to Call Overflow Call Overflow
pont to Out of Hours ServicesOut of Hours Services
pont to Customer CareCustomer Care
pont to Information ServicesInformation Services
pont to Lead generationLead generation
pont to Sales order processingSales order processing
pont to Help Desk & Technical SupportHelp Desk & Technical Support

Call Centre DecisionsWhen making decisions on what you need to outsource, consider the variables; your native industry, the type of solution you wish to outsource, comparable operating costs and your long-term outsourcing objectives.

point what Maximus can help withMaximus can help:

ROI Improvement
Decrease operational costs and improve ROI
Customer Satisfaction
Increase customer satisfaction, first call resolution
Advanced Call Technology
Access advanced call centre technology, infrastructure and knowledge
KPI measurement
Increase accountability and control via measurable Key Performance Indicators (KPI´s)
Flexibility
Heighten flexibility, efficiency and responsiveness
Focus on Core Business
Enable greater focus on core business objectives and growth strategies
Benchmark
Benchmark results and identify ways to improve in-house performance

Bussiness KnowledgeEvery business faces a unique set of challenges. Maximus provides you with the knowledge and ability to make the right decisions.

24x7 Centre24 x 7 Centre

We are open 24x7 Maximus centre is always open 24 hours a day all year round

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